Service Consultant

Location: Newark, New Jersey US

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Job Number: 449

External Description: Requisition ID: 63742

Job Function/Category: Operations

Employment Type: Non-Exempt Full Time

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

Job Responsibilities

Position is responsible for providing the main contact point for new electric and gas service requests for industrial, commercial and residential customers. Provide technical expertise in the interpretation of electric and gas requirements, which result in the design and installation of utility infrastructure. Manage numerous customer projects of a technical nature, ensuring high levels of customer satisfaction.

Work through key internal stakeholders to provide superior customer service and delivery of timely information to customers. Probe customers to identify sales opportunities and strategic business intelligence formation. Administer gas and electric tariffs, as well as company policies and procedures.

Track and administer all Smart Growth agreements. Manage numerous municipal, industrial, commercial and residential customer projects of a technical nature that ensures overall customer satisfaction and efficient use of company facilities. Identify, negotiate and resolve associated installation and/or billing issues. Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectations for effective internal business controls.

Job Specific Qualifications

•BA/BS or minimum 2 years related customer contact or technical experience.
•General knowledge of electric and gas tariffs.
•Excellent written and verbal communications skills.
•Prior experience in handling customer calls and managing customer relationships.
•Familiarity with SAP platforms, for example DWMS. Working knowledge of CCS-CRM (customer system).
•Must foster an inclusive work environment and respects all aspects of diversity
•Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices

Desired: a valid driver's license

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( http://www.pseg.com ) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845 . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Nearest Major Market: Newark
Nearest Secondary Market: New York City
Job Segment: ERP, SAP, Compliance, CRM, Business Intelligence, Technology, Legal

Job Number: 63742

Community / Marketing Title: Service Consultant

Location_formattedLocationLong: Newark, New Jersey US

 

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