017WEP - Service Consultant

Job Number: 1105

External Description: Requisition ID: 66788

Job Function/Category: Customer Services

Employment Type: Non-Exempt Full Time

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

Job Summary

This is a Work Experience Program (WEP) Temporary position designed to support the department for a limited duration. While the exact duration of the position is yet to be determined, we currently anticipate a period of at least 12 months based on business needs at the present time, following which there will be a possibility to convert the individual from a Temporary At-Will Employee to Regular At-Will Employee. It is important for you to understand that this period may be shortened based on business needs in the future at which point you will separate from the Company. It is also important for you to understand that this WEP employment is of a limited duration and that you will not be entitled to separation benefits under any PSEG plan at the time you separate from the Company. Director Level approval and waiver will be required for you to bid on other PSEG opportunities within the first 12 months of assignment. If your WEP position ends prior to the anticipated timeframe based on business needs, you will be allowed to bid on other PSEG opportunities without Director level approval from the time you are notified your assignment will be ending through the end date of the assignment.

The Service Consultant role is a critical role for Business Customer Solutions. This position is responsible for two distinct processes. First, this position is responsible for facilitating PSE&G's CRM modernization process primarily the development, integration, training, and ongoing support of Salesforce. Second, this position supports the Outdoor Lighting sales and support process.

Job Responsibilities

• Position is responsible for supporting PSE&G's unmetered new business service
• Respond to customer inquiries (phone, web, email) regarding new outdoor lighting and unmetered non-lighting services. This involves interaction with multiple departments; Electric Distribution, Billing, Administration, Collections, Regional Public Affairs, Customer Contact and Asset Management
• Work through key internal stakeholders to provide superior customer service and timely information to customers
• Responsibilities include accurate and timely generation of new orders for lighting, tracking/analyzing results, trouble-shoot issues and preparing reports as needed
• Work closely with Outdoor Lighting Product Management, field-based unmetered (lighting and non-lighting) associates and the centralized administrative team
• Responsible for customer data verification in the SAP work-management system (DWMS), SAP CCS and the Outdoor Lighting database as part of the order issuance process
• Probe customers to identify new business opportunities and strategic business intelligence formation
• Manage the processing of numerous customer requests, ensuring customer satisfaction and efficient use of company resources
• Identify, negotiate and resolve associated unmetered requests and/or billing and scheduling issues
• The ability to write Salesforce user stories, including working with business partners to understand their requirements, supporting the system architects, and ensuing user acceptance testing is completed. Support on the job training as needed. Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectations for effective internal business controls

Job Specific Qualifications

• BA/BS or minimum 2 years related customer contact or technical experience.
• Experience with MS Office Applications
• Excellent written and verbal communications skills
• Prior experience in handling customer calls and managing customer relationships
• SAP, CCS and Salesforce experience
• Must foster an inclusive work environment and respects all aspects of diversity
• Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices
• A valid U.S. driver's license

Desired:

• General knowledge of electric and gas tariffs

Minimum Years of Experience

2 years of experience

Education

Bachelors

Certifications

None Noted

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( http://www.pseg.com ) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Nearest Major Market: New York City
Nearest Secondary Market: Newark
Job Segment: ERP, Compliance, SAP, Database, Product Manager, Technology, Legal, Operations

Job Number: 66788

Community / Marketing Title: 017WEP - Service Consultant

Location_formattedLocationLong: Springfield, New Jersey US