Director Application Products & Services - Newark-NJ
Location: Newark, New Jersey US
Job Number: 1290
Job Title: Dir Application Products and Svcs Grade 31 Job Summary This position is a direct report to the Managing Director Information Systems. The Director is responsible for the production operation, enhancements and strategy roadmaps of enterprise wide applications managed by the department and ensures timely, cost effective, and quality completion of production service requests, incidents, and minor enhancements. The Director oversees all facets of Service Level Agreement management and is accountable to attain first quartile, benchmark-driven results. Creates strong partnerships with peers including, but not limited to, Infrastructure Services, Workplace Services, Project Services, Technology Business Management and business functions to operate a stable, scalable, and responsive application portfolio. Manages the relationships with strategic vendors providing application outsourcing services. Introduces industry best practices and follows IT Software Delivery Lifecycle, CMMI, SOX and all other compliance requirements. Job Responsibilities Direct, coach and counsel IT resources (internal and external) in the development and operational support of all IT production solutions. Interface with business areas to manage enhancements and service requests, break-fix and escalations. Ensure performance, reliability, and all other SLA requirements are met for the applications and service offerings. Maintain customer satisfaction statistics and lead periodic SLA and operations review with company leadership. Overseeing the ‘seamless’ introduction of new applications from development into the production environment, including elements like cutover, documentation, monitoring, configuration, scalability & performance requirements, and knowledge transfer. Identify opportunities to improve or expand coverage, cost or quality of provided IT services. Develop and manage department’s capital and O&M budgets and effect annual adherence to plan. Manage relationships with application outsourcing and project development providers and ensure that quality and value expectations are consistently achieved. Maintain a keen awareness of evolving industry best practices, vendor performance, new technology solutions, and apply to production support functions. Manage the ongoing development of IT staff and establish a high performing team with a passion for aggressive pursuit of excellence, and first quartile performance. Ensure that project teams are compliant with IT’s Software Delivery Life Cycle, SOX, CMMi and other process requirements. Included in process compliance is supervising that all hand offs between Application Support and other functions (IT and Business) are properly executed. Job Specific Qualifications Required: • Bachelor's Degree in Business, Information Systems, Science, Engineering, Math or similar field • Minimum of 10 years of experience leading Application Support or Development • Experience in managing large teams both internal and external resources • Strong best practice knowledge of ERP applications • Experience in a leadership role supporting large scale, multi-vendor, ERP landscapes • Experience in a leadership role implementing and supporting enterprise-scale systems required to operate a large enterprise • Experience in delivering large scale projects using various delivery models including Agile and waterfall • Track record of metric-based operational improvements • Proven ability to prioritize tasks in a dynamic fast-paced environment, and make sound decisions during operational events • Proven ability to create a culture of operational excellence centered on business results and continuous improvement • Experience managing deep business partnerships with software and IT services providers in outsourced environments • Strong process discipline in a continuous improvement environment (e.g. CMMi, ITIL, Six Sigma, TPS, Lean) • Demonstrated capabilities in leadership, innovation, problem solving, influencing, organizing, and relationship 7/15/2021 Job Description Print Preview https://hcm20.ns2cloud.com/xi/ui/rcmcommon/pages/jobReqPrintPreview.xhtml?drawButtons=true&jobID=67419&isExternal=false&jobReqPreviewSe… 2/2 building, strategic thinking, project management, change management • Strong interpersonal, written, and oral communication skills with senior leaders • Experience working in a team-oriented, collaborative environment and ability to present technology topics in a user-friendly language. Desired: • Master’s in Computer Science, Information Systems, Technical Engineering, or other related technical disciplines, or an M.B.A. • PMP or other project management certification • Experience in Electric or Gas Utility and associated applications, e.g. SCADA, GIS, OMS, ADMS • Experience in chargeback environments • Direct experience with SAP Minimum Years of Experience 10 years of experience Education Bachelors Disclaimer Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer. Business Unit- PSEG Services Corp. Hiring Manager- TIMOTHY N WEEKS Job Grade- 31 Union Wage RateIncentive- 25% If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company. Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices. As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer. Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
Job Number: 67419
Community / Marketing Title: Director Application Products & Services - Newark-NJ
Location_formattedLocationLong: Newark, New Jersey US