ITAM Business Systems Analyst

Job Summary

This position is a direct report to the Technology Group Product Manager. The ITAM Business Analyst is responsible to manage and administer ITAM activities which includes maintaining software and hardware assets throughout their life cycle, from acquisition through final disposition, maintain, asset repositories, compliance, software renewals, lifecycle planning, cost optimization, and working with business partners to ensure business objectives are met in a seamless and secure manner.

Job Responsibilities

Responsibilities include:
•    Participation in defining requirements, processes and procedures for asset management strategies.
•    Responsible to work with business stakeholders to successfully manage and maintain the data integrity and completeness of the IT asset inventory.
•    Responsible to collect information for budgeting, software compliance and inventory, contract summaries, and cost comparisons.
•    Identifies opportunities for process enhancements and efficiency gains.
•    Participation in ongoing improvement initiatives to automate and achieve operational excellence.
•    Implement and maintain asset tracking and management tools.
•    Develop and enforce asset lifecycle management policies and procedures.
•    Contributes to the planning and implements IT hardware/software asset life cycle strategy
•    Provide reporting as need to support ITAM Governance activities.
•    Own functional specifications and serve as a functional expert with a deep understanding of business needs on product capabilities by defining business requirements, performing quality assurance & define reporting and alerting requirements.  Own and develop day to day relationship with partners, working with them to optimize and enhance integration as well as establish a deep understanding of our customers’ business and functional needs. Provide product expertise in regards to functional needs and processes  
•    Align and support with strategic direction of broader IT organization. Contribute to the strategic vision/plans and identify product enhancements that improve customer experience and simplify current landscape
•    Facilitate and coordinate external benchmarking/best practice efforts and relationships with other business organizations
•    Provide specific contributions as directed by Product Leader
 

Job Specific Qualifications

Required:
•    Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Math or related field and a minimum of 4 years of relevant experience within the information technology field  
•    Must possess demonstrated leadership skills
•    Ability to work independently on most technical issues
•    Must demonstrate the ability to utilize a broad knowledge of business analysis, acquired through progressive experience
•    4+ years business or related fields analysis experience with proven experience on medium - large sized, simple & complex projects by documenting requirements, establishing scope, objectives and determining strategy for testing & implementing systems related fields to achieve business goals including: gathering and prioritizing customer requirements and working closely with business functions to ensure customer satisfaction goals are met
•    2+ years  proven experience working with project teams to determine implementation strategy 
•    1+ years  proven experience with developing testing strategy for large complex projects
•    Work and communicate with a wide range of people – peers, vendors, staff members, broader functional and business leadership, and others. Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion
•    Must demonstrate the ability to proactively communicate technical topics and business processes in a clear, succinct, and relevant way
•    Demonstrated ability to perform assigned work proficiently
•    Demonstrated ability to effectively interact with external constituent groups and customers

Desired Qualifications:  
•    Advanced degree, e.g. Masters of Information Technology
•    Experience in a team lead role through projects and other work planning experiences
•    Strong leadership and influence skills
•    Experience with ServiceNow SAM and HAM Module
•    Excellent teamwork, facilitation, relationship building, and negotiation skills.