Program Manager- Outreach (Ria Canagon)

Location: Newark, New Jersey US


Job Number: 5220

External Description:

Program Manager - Outreach

Date: Apr 29, 2024

Location: Newark, NJ, US

Company: PSEG

Requisition: 78422

PSEG Company: Public Service Electric & Gas Co.    

Salary Range: $ 114,500 - $ 188,100 

Incentive: PIP 15%   

Work Location Category: Hybrid  


PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

Energy Efficiency is one of the fastest growing businesses in the country. Due to recent NJ legislation, NJ utilities are being held accountable to reach challenging energy efficient targets. PSE&G has also taken a leading role in the state’s EV transition promoting the development of EV charging infrastructure across New Jersey. As such this position will be responsible for driving customer & contractor engagement in our energy efficiency and electric vehicle programs through sales and communication to meet program goals for enrollments and customer engagement.
The program manager will be tasked with leading collaboration efforts among our program management team, implementation contractors, and key internal and external stakeholders to develop and implement a strategy that uses consultative sales to identify customer needs, challenges and goals and then develops customer-centric solutions.  Ensure program sales strategy is in compliance with legal and regulatory requirements and are aligned and consistent with PSEG’s corporate strategy. Will work in coordination with, but not limited to, Corporate Communications, Business Customer Solutions, State Governmental Affairs (SGA), and Procurement.

Job Responsibilities

• Develop and lead the team of salespeople who are focused on partnering with customers, working consultatively to understand their needs, challenges and goals, and problem solving to develop solutions to achieve them in coordination with internal teams as well as implementation contractors.  

• Develop and maintain sales team performance across the full sales lifecycle for energy efficiency and electric vehicle programs
• Develop and monitor key performance indicators to drive program enrollment & customer engagement. 
• Lead process improvement initiatives to foster a culture of continuous improvement
• Lead/supervise team of direct reports by creating and fostering a culture of integrity, diversity, teamwork, comfort speaking up, safety and wellness. Evaluate performance, perform career development, coaching and counseling for at least 5 direct reports.

Job Specific Qualifications

• Bachelor’s degree
• At least 8 years of combined experiences in the areas of program management, communications, sales, or customer operations
• At least 2 years of leading a team or leadership through projects, programs or vendor relationships
• Knowledge of Contract Management compliance
• Demonstrated experience in  effective problem-solving and decision-making skills, strong planning and organizing skills, must be adaptable and be result-oriented.
• Demonstrated process development / improvement and project management skills.
• Demonstrated clear and concise writing and verbal communication skills.
• Demonstrated internal consulting skills; presentation skills.
• Experience with MS Word, MS Excel, MS PowerPoint, SharePoint and Visio.
• Must possess a valid U.S. driver’s license and maintain a safe driving record.

Knowledge of Commercial and Industrial systems, Energy Efficiency work practices and training
Knowledge of EV adoption strategies
Current PSE&G Six Sigma Black or Green Belt Candidate.
Track record of managing complex multi-disciplined teams and projects.
Advanced Degree

Job Number: 78422

Community / Marketing Title: Program Manager- Outreach (Ria Canagon)

Location_formattedLocationLong: Newark, New Jersey US