Business Support Specialist/Process Analyst - Customer Ops

Location: Springfield, New Jersey US

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Job Number: 538

External Description: Requisition ID: 64500

Job Function/Category: Operations

Employment Type: Exempt Full Time

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

Job Summary

This is a multi-level growth series position (Business Support Specialist, Grade Level 26/Process Analyst, Grade Level 27). Placement is dependent upon the skills and experience of the candidate.

Job Responsibilities

At the Business Support Specialist Level:

Provide analytical support of business operations - develop solutions to data requests, maintain operational and financial reports, prepare queries for data gathering, conduct analyses of work processes, and perform statistical and ad hoc reporting. Monitor business controls, verify, maintain, and report operational results, scorecard targets, and initiatives. Review/create reports, presentations, and databases to support operations and identify opportunities for efficiencies. Investigate, analyze and develop solutions to requests with a goal of operational excellence.

Develop and generate ad-hoc reports and scorecard reports from existing systems, including but not limited to SAP, Business Warehouse, etc. Collect, summarize, and analyze various reports and performance measures. Participate in cross-functional teams and/or process improvement initiatives to determine root cause and gap analysis, along with the development and implementation of recommendations. Provide feedback on effectiveness of implemented solutions and take action as required. Investigate client/customer concerns, issues, and problems to determine root causes.

Recommend solutions and develop action plans. Maintain documentation of standard operating procedures, project status, etc. Communicate to affected users to ensure knowledge transfer and compliance. Provide user training as necessary. Participate in reconciliation activities.

At the Process Analyst Level:

All of the above as well as: Play a leadership role in the development, recommendation and implementation of new procedures/process improvements, often via cross-functional teams. Prepare status reports for management, developing appropriate communication materials. Provide technical expertise and support to process owners.

Drive efficiency and process improvement, utilizing leadership skills, data analysis and strong understanding of the business strategies. Foster the refinement, understanding and enhanced utilization of process measures and benchmarking. Understand & maintain Sarbanes Oxley controls.

Job Specific Qualifications

Requirements- Business Support Specialist:

• BS degree in Business, Finance, Economics, Computer Science or equivalent experience

• 3+ years experience with a customer meter-to-cash process

• Strong analytical skills; strong attention to detail

• Demonstrated strong Excel and PC skills

• Demonstrated proficiency with various SAP applications

• Excellent communication skills

• Experience in database management

• Knowledge of Business Warehouse

• Strong organizational skills

• Must foster an inclusive work environment and respects all aspects of diversity; Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

Requirements- Process Analyst:

• All of the above plus

• 5-10+ years relevant work experience

• Knowledge of utility tariff and administrative and accounting procedures

• Strong analytical, strategic thinking, interpersonal, and leadership skills

• Comprehensive knowledge of SAP, Access, Sharepoint, Business Warehouse

Education

Bachelor

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( http://www.pseg.com ) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845 . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Nearest Major Market: New York City
Nearest Secondary Market: Newark
Job Segment: ERP, Developer, Computer Science, Compliance, Operations, Technology, Legal

Job Number: 64500

Community / Marketing Title: Business Support Specialist/Process Analyst - Customer Ops

Location_formattedLocationLong: Springfield, New Jersey US

 

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