Key Customer Advisor

Location: Lawrenceville, New Jersey US

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Job Number: 640

External Description: Requisition ID: 64749

Job Function/Category: Customer Services

Employment Type: Exempt Full Time

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

Job Summary

This opportunity is open to current PSEG employees only.

The Key Customer Advisor is a large industrial and commercial customer facing position directly accountable for relationship growth, customer perception, and the provision of utility services to a portfolio of large customers. Position is available to respond to emergent customer requests 24x7. Portfolio includes approximately 30-40 Tier 2 customers. Position leverages large customer relationships to deliver customer advocacy in support of PSE&G strategic initiatives and regulatory filings. Position serves as a single point of contact for assigned customers and serves as an interface between assigned customers and, meter to cash operating groups, electric and gas operating groups, asset management personnel, legal, regulatory and RES teams. This position provides direct support to electric, gas and customer operating groups during storm events by coordinating communication with large and critical customers.

Position requires strong interpersonal and communication skills to resolve complex large customer issues, proactively manage escalated inquiries and interact effectively with customer and company senior leadership.

Position maintains internal relationships with operating departments to effectively advocate for customers as a trusted energy advisor. Position maintains and applies working knowledge of PSEG Standards for Business Controls and meets management's expectations for effective internal business controls.

Position may home base report and/or report to Southern Electric Division based upon technical proficiency and operating experience of successful candidate and business needs at any given time. Position supports large customers throughout PSE&G service territory.

Job Responsibilities

• Responsible for interacting with large utility customers to facilitate resolution of rate and billing issues, collection issues, interruptible gas and electric, new construction and upgrade of facilities and other utility-related issues. • Face-to-face promotion and direct sales of technical products and services. • Support and promote political and regulatory issues of the utility business. • Maintain contact and interact with corporate executives, energy service companies, consultant engineers, architects, manufacturer representatives and other third parties to assist Industrial & Commercial (I&C) customers. • Support administrative and professional development requirements. • 24 hours on-call responsibilities throughout the year with Electric and Gas Operations supporting Customer Solutions involvement.

Job Specific Qualifications

Required:
• BA/BS or at least seven years relevant experience • Significant I&C account management experience with specific industry-focused expertise including regulatory and tariff knowledge. • Must have demonstrated leadership and communication skills. • Ability to work independently. • Must have valid driver's license
Desired:
• Proficiency with PC based remote access systems including Customer relationship systems • Certified Energy Manager Qualification

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( http://www.pseg.com ) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Nearest Major Market: Trenton
Nearest Secondary Market: Philadelphia
Job Segment: Law, Compliance, Recruiting, Legal, Human Resources

Job Number: 64749

Community / Marketing Title: Key Customer Advisor

Location_formattedLocationLong: Lawrenceville, New Jersey US

 

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