Salesforce Technology Developer

Job Summary

The Technology Engineer is a direct report to the Technology Product Owner. Understanding of business goals, business processes, technology expertise in one or more domains, technology solution design and implementation. Involved in the full technology life cycle and responsible for designing, coding, configuring, testing, implementing and supporting software, hardware and systems. Works closely with Analysts and Product Managers to understand the business requirements that drive the analysis and physical design of technical solutions. May be assigned to either implementation or support functions. Implementation involves creating new technology-based solutions whereas support involves upgrades, maintenance or issue resolution to existing technology solutions.

Job Responsibilities

•    Design, configuration, development, documentation and testing of technology solutions to meet business or technology requirements.  Evaluation of existing technology solutions to determine fit for purpose for the new business or technology requirements.  Recommendation of technology alternatives.  Collaboration with other individuals to ensure proper integration of the new technology solution with the existing technology solutions.
•    Analysis of end user’s needs, business and technology requirements.  Translation of these requirements into technology solution capabilities and design.  Alternatively, using the user needs, business and technology knowledge to peer review designs, implementation plans, software code, configuration settings or other artifacts to ensure technology solution being created by others meets the user needs, business and technology requirements.
•    Provides support toward resolution of escalated support tickets.  May perform the needed analysis to identify root cause of reported incidents, identify the short and long-term remediation for the identified incidents.

Specific responsibilities include:
•    Analyzes end-user needs and designs, configures, develops and tests technology solutions to satisfy demand. Performs build versus buy analysis for business demand.  Partners with business analysts to translate business requirements to technology solution requirements. 
•    Evaluates existing technology solutions and platforms and provides recommendations for improving technology performance by conducting gap analysis, identifying feasible alternative solutions, and assisting in the scope of needed modifications.
•    Collaborates with all stakeholders such as enterprise architects, software development, operations, cybersecurity and infrastructure to integrate applications and hardware.
•    Ensures that the design and technology solution implementation meet security and QA standards. Suggests fixes to issues by doing a thorough analysis of root cause and impact of any defect(s).
•    Provides support toward resolution of escalated support tickets. Applies operation break fixes and performs other proactive maintenance activities until permanent solutions can be implemented. Supports and participates in the solution deployment process for new functionality/ subsystems/modules, upgrades, updates and fixes to the production environment.
•    Makes solutions production-ready by following the standard change management processes, completing required forms, following procedures, completing version control documents, etc.

Job Specific Qualifications

Required Education and Experience:
•    Bachelor’s degree in Computer Science, Engineering, Business, or a related field 
•    Minimum 4 years of professional technology solution engineering or related field
•    Demonstrated technology solution ownership and adoption, projects or other work experiences. 
•    Participates in analysis of end-user needs and designs.  May configure, develop and test low to medium complexity technology solutions to satisfy demand.  
•    Demonstrated track record of implementing technology solutions using structured methodologies such as agile (SCRUM, Kanban etc.) and waterfall.  

Required Competencies:
•    Experience in configuration, development and maintenance of Salesforce solutions related to Service Cloud, preferably Field Service.
•    Software Engineering skills with Force.com platform (Apex, VisualForce, SOQL) and experience developing Lightning Components, Apex classes, Controller classes, Apex Triggers and Visualforce Pages.
•    Experience with production support of mission critical technology solutions
•    Experience documenting technical solutions or business and system process flow techniques using applicable methods such as engineering drawings, UML (e.g. Use Case Diagrams, Activity Diagrams, Entity Relationship Diagrams) etc.
•    Demonstrated understanding of projects from the perspective of client/user, business, cyber security and technology day to day operations.
•    Strong analytical ability, excellent problem-solving skills, and ability to learn new technical concepts.
•    Strong oral and written communication skills, and good facilitation skills
•    Understanding of technology architecture, technology platforms and ability to explain technical concepts to the business users in the context of business requirements. 

Desired Qualifications:  
•    Graduate degree or MBA
•    Salesforce Developer or Salesforce Architect certification