Job Summary

The Technology Product Consultant – supports IT Infrastructure platforms and technologies including Microsoft Exchange, M365 within Azure environment.  This role will support Microsoft M365 for the enterprise for system infrastructure and configurations related to Microsoft products especially M365, Teams, SharePoint, OneDrive on a global basis The role will report to the Manager of IT Infrastructure Services.  
The Technology Product Consultant is involved in the full technology life cycle of designing, configuring, developing, documenting and testing of solutions to meet business or technology requirements from application reliability and cyber security hardening perspective. This includes developing, administering and executing preventive maintenance programs, overseeing problem management, performing root cause analysis and corrective action plans. Responsible for the day-to-day administration, technical support, troubleshooting, maintenance, upgrades, patching, performance and overall health of a variety of cyber security tools within a Microsoft Windows, Linux and UNIX server environments. This role will manage and support M365 accounts for new hires, enforces mailbox size limits to prevent blockage and avoid hitting the maximum storage quota, and develops policy settings for different departments. Monitors the performance of the Exchange environment and troubleshoots any problems that may arise. This role may also take part in evaluating, planning, migrating, deploying, and managing Microsoft 365 services. Technology Product Consultant is responsible for creating reference architectures, best practices and procedures. 
 

Job Responsibilities

•    Manage, support and administer Microsoft 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams
•    Implement and manage Microsoft 365 solutions, including migration from on-premises systems to the cloud
•    Provide Tier 2 support within the Microsoft 365 cloud environment, Teams, OneDrive and SharePoint
•    Implement and manage 
•    Collaborate with the IT security team to design and implement conditional access policies and multi-factor authentication.
•    Manage mailboxes, public folders, and other mailbox resources.
•    Administer, manage , support and troubleshoot issues within Azure MS 365 cloud services, and end-user accounts
•    Create and manage mailbox stores and distribution groups.
•    Support implementation and management of security policies, alerts, reports, and audits
•    Manage and control data governance, classification, discovery, and protection
•    Provide support for mobile devices that link to Exchange (Intune).
•    Work with the groups within IT and Cyber security for related Infrastructure projects and initiatives including security policies for endpoint devices 
•    Interface with other areas of IT for engineering and infrastructure support
•    Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the environment.
•    Ensure Quality Control and Assurance procedures are consistent with Infrastructure specifications, client requirements and corporate policies.
•    Perform reviews and/or Root Cause Analysis on production systems failures, formulate corrective action plans, ensure corrective actions are implemented, and track their effectiveness.
•    Requires working in a 24x7 environment with callout availability 
 

Job Specific Qualifications

Required:

•    Bachelor’s degree in Information Technology, Computer Science, Engineering, Math or related technical field.
•    A minimum of 4 years of experience within the IT field or an industry with reliance on technical expertise.
•    Experience with Azure, Intune, Microsoft Teams, MS Office installation, Security, Microsoft Exchange administration. 
•    Demonstrated knowledge of Information Technology principles including Infrastructure support, system administration, and application support and/or application development techniques.
•    Working knowledge and experience in supporting Microsoft Windows Server Operating Systems,  Directory Services (AD), MS PKI (Certificates), DFS, and GPO validation and design
•    Hands-on expertise with Office 365, Microsoft 365, Teams, SharePoint and the Enterprise Mobility Security (EMS) tools and functionalities
•    Knowledge of Networking and Security - DNS, Active Directory, Entra ID (Azure AD) including conditional access policies, certificates, firewalls, proxies, single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM)
•    Knowledge of Endpoints, Servers, and Cloud – Devices, operating systems, browsers, Intune, System Center, Autopilot, Defender, Amazon AWS, Azure
•    Experience with scripting and automation tools (PowerShell, Azure CLI, etc.)
•    Knowledge of desktop engineering standards, processes and best practices using BAT, PowerShell and VB, C# Scripts
•    Demonstrated ability to troubleshoot and make recommendations using critical thinking, sound judgment, and decision making processes and techniques in a fast-paced, mixed technology environment 
•    Strong MS Office skills utilizing M365 deployment (i.e. Excel, Word, PowerPoint and Access).
•    Demonstrated ability to create both technical and non-technical end-user documentation
•    Must be detail oriented and demonstrate strong analytical and problem solving skills.
•    Must demonstrate strong interpersonal skills and the ability to work effectively with clients, leadership, and all levels of staff.

Desired Qualifications:
•    Certification in Microsoft Azure Cloud 
Azure Administrator Associate, Azure Solutions Architect Expert, Azure Security Engineer Associate or legacy Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)
•    Experience with implementing and managing Microsoft 365 solutions, including migration from on-premises systems to the cloud
•    Experience with end-point management tools like (BigFix, SCCM,  Intunes, Solarwinds) 
•    Knowledge of scripting, programming concepts and methodologies
•    Ability to troubleshoot and make recommendations using critical thinking, sound judgment, and decision making processes and techniques in a fast-paced, mixed technology environment
 

Minimum Years of Experience

Education