Vendor Performance Manager

Job Number: 7282

External Description:

We’re one of the country’s largest energy companies, with a vision of powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

 

We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
1. Onsite – roles where employees are expected to be onsite daily.
2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week 
3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

 PSEG is not offering visa sponsorship for this position.

 Job Summary

CES has over 25 implementation contractors/vendors engaged in meeting the corporate objectives for two BPU approved programs (Energy Efficiency and Electric Vehicle); these contracts have an annual spend over $630 mil (vast majority is considered investment, which the Company earns on. Currently, expectations/monitoring/performance management is overseen by over 7 separate teams. This position becomes the centralized point for control. The Vendor Performance Manager is responsible for the development of contracting strategy and the performance of the services by the Service Providers. Acts as a technical and functional subject matter expert, as well as an expert in the analysis, interpretation and presentation of performance measures to enable senior leadership to understand process performance, report progress against targets (SLA’s), and proactively manage service delivery in alignment with the performance expectations of the organization. Key areas of this role will include Contracted Deliverable Administration, Performance Management, Issue Management, Service Level Management, Governance, Relationship Management, Invoice Management.

Job Responsibilities

• Management & Administration of Contracted Deliverables: Manage contract deliverables and administrative requirements. Including Lead for contracting strategy, design and execution for all post BPU approved settlements/decisions (EE and EV).
• Performance Management: Manages the aggregate performance metrics reported at the management and Executive Committees. Including safety and customer performance metrics.
• Issue Management: Act as point of escalation for contracted service level related issues that arise at the service delivery level.
• Service Level Management: Manages contracted service delivery against agreed service levels.
• Governance & Relationship Management: Managing established touch points with suppliers and stakeholders to address service delivery and performance, and to facilitate decision making.
• Invoicing/Financial Management: Managing review and validation of invoicing with supplier, stakeholders.
• Lead and develop direct and indirect reporting personnel.

Job Specific Qualifications

• Bachelor's degree with at least 5 years of relevant work experience (leadership & vendor management are required).  In lieu of a bachelor's degree, at least 7 years of relevant work experience
• Leadership, contract management, vendor management experience
• Valid US drivers License
• Microsoft Suite

Desired

• Energy Efficiency experience

Job Number: 82827

Community / Marketing Title: Vendor Performance Manager

Location_formattedLocationLong: Newark, New Jersey US