Summer 2021 - Customer Technology; Social Care and Digital Analytics

Job Number: 785

External Description: Requisition ID:  65330 

Job Function/Category:  University Recruiting 

Employment Type:  Non-Exempt Part Time 

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey.  PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy. Looking to put your learning to the test and apply your education through an exciting summer opportunity with a Fortune 300 energy company? Come join a winning team with PSEG's internship program. Public Service Enterprise Group (PSEG) is a publicly traded (NYSE:PEG) diversified energy company headquartered in New Jersey, and one of the ten largest electric companies in the U.S.

PSEG is seeking a Social Media/Digital Analytics Intern at our Newark NJ location.

This position will be supporting the Social Media/Digital Analytics in the Customer Technology area. This team works in our social media channels, mostly Facebook and Twitter, and responds to customer inquiries and concerns. We strive to help every customer that reaches out to us in a timely manner. The other responsibility of the team are digital analytics. All the digital channel analytics are developed and maintained in this group. We work mainly with Google Analytics 360 and Sitecore Analytics as well as SAP and Salesforce.

Job Responsibilities may include but are not limited to:

• Monitor social media channels for customer needs and brand concerns.

• Perform routine social media tagging, user management, and conversation management tasks

• Testing new website tagging and maintaining tagging documentation for Google Analytics and Sitecore Analytics

• Assist digital product teams test system changes, particularly with regard to the analytics associated with each product

• Propose and collaborate on the creation of content for digital products, subject to review and approval

• Support our understanding of customer behavior on digital channels through reporting and analytics

• Optimization Techniques - Personalization and A/B testing

Required Education/Skills: The successful candidate (s) must be actively pursuing a Bachelor's Degree from an accredited institution in Computer Science, Marketing, Communications, Alalytics, or similar related major. Candidates must have completed sophomore level course work for consideration. PSEG recognizes institutions of higher education which are accredited by the Council for Higher Education Accreditation or equivalent.

Desired:
• Interest in Digital Channel Analytics - such as Google Analytics
• Superior written and verbal communication skills
• Highly collaborative, able to work across business units to achieve desired outcomes
• Prior experience running reports using common tools such as Excel, Tableau, or Access
• Proficiency in MS Word and PowerPoint

All PSEG internship roles are paid at an hourly rate, however there are no benefits associated with these positions. Candidates are expected to work 40 hours per week over the summer period for the full 10-12 week period. We are targeting: Currently enrolled students wi, staying in the NJ/NY/PA metro area for the duration of the internship and able to commute to the assigned work location. Housing, transportation, immigration Support will not be provided in association with these positions.As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( http://www.pseg.com ) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Nearest Major Market: Newark
Nearest Secondary Market: New York City
Job Segment: Intern, ERP, Computer Science, SAP, Compliance, Entry Level, Technology, Legal

Job Number: 65330

Community / Marketing Title: Summer 2021 - Customer Technology; Social Care and Digital Analytics

Location_formattedLocationLong: Newark, New Jersey US