Job Summary

This role is a first level leader, as a working supervisor, that can oversee up to 5 associates in the lower nomenclatures performing a broad ranges of program implementation duties

• Oversee the performance of vendor(s), both office and field, that have been contracted to deliver program services
• Manage employee performance, onboarding, training, and mentorship.
• Ensure vendor and employee compliance with safety protocols and practices
• Lead and participate in cross-functional teams, including other RES members, Customer Care, Contracting, Procurement, Legal, Marketing, IT etc, as required to deliver program services
• Enhance program delivery/customer experience and resolve business/customer issues
• Develop and maintain the processes for implementing energy efficiency projects and programs in accordance with requirements for BPU approved programs
• Provide oversight for business controls, process improvement and compliance
• Ensure accurate invoice processing
• Identify and implement process improvements and automate where possible
• Monitor program Key Performance Indicators to ensure program delivery meets business plan expectations
• Prepare and present program and project status reports to senior management
• Assist with special projects and ad hoc requests as necessary
• This leader must foster an inclusive work environment and respect all aspects of diversity. Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices
• During storm restoration efforts, may be required to perform functions outside of routine duties and on a schedule that may be different from normal operations

Job Responsibilities

• Oversee the vendor including contract and performance of vendor(s), both office and field, that have been contracted to deliver program services; manage employee performance; ensure safety protocols and practices are followed.
• Lead and participate in cross-functional teams, including other RES members, Customer Care, Contracting, Procurement, Legal, Marketing, IT etc, as required to deliver program services, enhance processes, program delivery/customer experience and resolve business issues.
• Develop and maintain program processes. Provide oversight for business controls, process improvement and compliance.  Ensure accurate invoice processing.  Identify and implement process improvements and automate where possible.
• Monitor program Key Performance Indicators to ensure program delivery meets business plan expectations and requlatory requirements; Prepare and present program and project status reports to senior management.

Job Specific Qualifications

Required

• B.S. Degree in Management, Engineering, Business, Finance or other relevant field or equivalent work experience plus 7 years of experience in the space of energy efficiency programs, construction, or related fields.  In lieu of a degree, 11 years of experience in the space of energy efficiency programs, construction, or related field.
• Experience managing vendor performance, and leading cross-functional teams; Energy Efficiency or Electric Vehicle program experience
• Management/leadership experience working with cross-functional teams
• Valid US driver's license

Desired:

• Certified Energy Manager (CEM) certification
• MBA or Advanced Degree